Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or just want to tell us what you think? This page covers how to get in touch and what kind of response you can expect.
The Best Way to Reach Our Team
Email is the quickest way to get a real answer from us. Send your message to [email protected] and a member of our editorial team will read it personally — we do not rely on automated replies for anything beyond an initial confirmation.
If you can, tell us straight away what your message is about. A quick line such as "bonus terms question" or "licence query" helps us route it to the right person and get back to you sooner, rather than later.
What We Can Help With
We cover a lot of ground across the site, from casino operator licensing and Australian-friendly payment methods to online pokies, live dealer games and welcome offers. Here's what readers most commonly write to us about:
- Questions about a specific review — if something about how we've described a casino's bonus, wagering requirement, or game selection isn't clear, ask us directly.
- Corrections — offer terms, minimum deposits and licensing details can change. If you've noticed something on the site that looks out of date, we want to know so we can check it.
- Payment and withdrawal queries — general questions about how PayID, cards or e-wallets typically work with Australian-facing operators, though we can't advise on your personal account issues with any casino.
- Suggestions for future coverage — if there's a casino, payment method or topic you'd like us to look into next, let us know.
- Responsible gambling concerns — if you or someone close to you needs support, mention this in your message and we'll point you toward appropriate Australian services.
One thing we can't do is intervene directly in a dispute between you and a casino operator, process withdrawals, or verify your identity documents — those matters sit with the operator itself and, where relevant, its licensing authority.
What Happens Once You've Sent a Message
- Your email lands with our editorial team, not a call centre or chatbot.
- We read the full message before replying, so context and detail genuinely help.
- We aim to respond within a couple of working days, though this can stretch a little during busier periods.
- If your enquiry needs input from more than one person on the team, we'll let you know it's being looked into rather than leave you waiting without a word.
Before You Write In
A few quick checks can save you time:
- If your question is about a specific casino's current offer, keep in mind that bonus amounts, free spin counts and wagering requirements are set by the operator and can change — we note the terms as they stood on our fact-check date, so it's worth confirming the live details on the operator's own site before you rely on them.
- If you're weighing up options that fall outside standard Australian-facing licensing, our guide to non-GamStop casinos may already answer what you're after.
- Remember that all the operators we cover are based offshore, as is standard for sites accepting Australian players, so any account or verification questions are ultimately handled by the casino, not by us.
Why Your Feedback Matters to Us
We're an independent site reviewing and comparing online casinos available to Australian players — that only works if the information stays accurate and useful. Reader feedback is one of the main ways we catch details that need revisiting, whether that's a change to a licence number, a shift in payment options, or an offer that's since expired. If something you've read here didn't match what you found on a casino's own site, we'd genuinely like to hear about it.
Thanks for taking the time to read this far. Drop us a line whenever something's on your mind — we're listening.